Privacy Policy

Learn how Better Call 4 Help protects your privacy and handles your personal information with the utmost care and security.

Privacy Policy of Better Call 4 Help

At Better Call 4 Help (referred to as "we," "our," or "us"), we take your privacy seriously. This Privacy Policy outlines how we gather, use, store, and share your personal information when you interact with our website, mobile application, and related services (collectively, the "Service").

By accessing or using our Service, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy, as well as our Terms of Service.

Key Definitions

To ensure clarity throughout this document, the following terms are defined as:

  • Cookie: A small data file placed on your device by a website through your browser. Cookies help recognize your device, remember preferences (like language or login status), and support analytics.
  • Company: Refers to DME PRO CARE LLC, located at 5308 Garden Plain Ave, Loves Park, IL 61111—the entity responsible for managing your data under this policy.
  • Country: The United States, where Better Call 4 Help is headquartered.
  • Customer: Any individual, business, or organization that registers to use the Better Call 4 Help platform to manage interactions with their own clients or users.
  • Device: Any internet-connected hardware—such as a smartphone, tablet, or computer—used to access our Service.
  • IP Address: A unique numerical identifier assigned to every device connected to the internet, often used to approximate geographic location and analyze connection details.
  • Personnel: Employees or contractors working on behalf of Better Call 4 Help.
  • Personal Data: Any information—alone or combined with other data—that can identify a specific individual, including names, contact details, or identification numbers.
  • Service: The suite of tools and features offered by Better Call 4 Help via our website and app.
  • Third-Party Service: External partners such as advertisers, marketing affiliates, contest sponsors, or service providers whose offerings may be featured or integrated into our platform.
  • Website: The official Better Call 4 Help domain, accessible at https://medbill-nine.vercel.app/ .
  • You: Any person or entity that registers for or uses our Service.

Information We Collect

We collect personal details when you:

  • Visit our website
  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Complete a survey or form

This may include your name, username, phone number, and email address.

Use of Third-Party Data

We may obtain publicly available information about end users from social media platforms if you choose to link or share such data with us. You maintain control over what information is made public through your social media privacy settings.

Sharing Your Information

We may share your personal and non-personal data with:

  • Trusted third-party service providers who assist with functions like hosting, email delivery, payment processing, customer support, and marketing.
  • Affiliated companies and business partners.
  • Entities involved in a merger, acquisition, or sale of company assets.
  • Legal authorities when required by law or to protect our rights, safety, or the public.

Additionally, we may share anonymized or aggregated data (including IP addresses) with analytics and advertising partners to improve our services and measure ad performance. Shared IP data may help estimate location, device type, or connection speed—but not your identity.

We do not sell your personal information.

When and Where Data Is Collected

Data is collected directly from you during your use of the Service or indirectly through third parties, as outlined above.

How We Use Your Information

Your data helps us:

  • Personalize your experience
  • Enhance our website and features
  • Deliver better customer support
  • Process transactions
  • Administer promotions, surveys, or contests
  • Send service-related or promotional emails (with your consent)

Email Communications

By providing your email address, you agree to receive messages from us. You can unsubscribe at any time using the link in our emails. We only email individuals who have opted in—either directly or via a third party—and never send unsolicited commercial messages.

If you provide your email during checkout, it will be used solely for order-related updates. However, if the same email was submitted elsewhere (e.g., newsletter signup), it may be used for broader purposes as described in this policy.

We may also use your email for targeted advertising on platforms like Facebook, but only if you've opted in to hear from us.

Data Retention

We retain your information only as long as necessary to provide our services or comply with legal obligations. Once no longer needed, we either delete your data or anonymize it so you can no longer be identified.

Security Measures

We employ industry-standard safeguards—including SSL encryption—to protect your data during transmission and storage. Sensitive details like credit card numbers are never stored on our servers after a transaction.

While we take reasonable steps to secure your information, no digital system is 100% immune to breaches. We cannot guarantee absolute security but will respond promptly to any incidents.

International Data Transfers

As a U.S.-based company, your data may be transferred to and processed in countries outside your own, including those without equivalent data protection laws. By using our Service, you consent to such international transfers.

Accuracy and Access

You have the right to:

  • Update or correct your personal information
  • Change communication preferences
  • Request deletion of your data (by closing your account)

We may verify your identity before processing such requests. Note that due to system backups, complete erasure from all archives may not be technically feasible, but we will remove your data from active systems promptly.

If you are an end user (not a direct customer), please contact the organization through which you use our Service to manage your data.

Personnel Data

For employees or job applicants, we collect voluntarily provided information for HR purposes, including benefits administration and candidate screening. You may request access, correction, or deletion of this data by contacting us.

Business Transfers

In the event of a merger, acquisition, or bankruptcy, your information may be transferred to a successor entity, provided they agree to uphold this Privacy Policy.

Affiliates

We may share your data with corporate affiliates—entities under common ownership or control with Better Call 4 Help—who are bound by the same privacy standards.

Governing Law

This Privacy Policy is governed by the laws of the United States. By using our Service, you agree to the exclusive jurisdiction of U.S. courts for any disputes arising from this policy, except where other frameworks (like Privacy Shield) apply.

Continued use of our Service after policy updates constitutes acceptance of those changes.

Your Consent

Using our website, creating an account, or making a purchase signifies your agreement with this Privacy Policy. If you disagree, please refrain from using our services.

External Links

Our Service may include links to third-party websites. We are not responsible for their content, privacy practices, or policies. Once you leave our site, this Privacy Policy no longer applies.

Use of Cookies

We use cookies to enhance site functionality—such as remembering your login or preferences. While not essential for basic browsing, disabling cookies may limit access to certain features. We never store personally identifiable information in cookies.

Most browsers allow you to block or delete cookies, though this may affect your experience. Consult your browser's help section for instructions.

Remarketing

We use remarketing (or retargeting) to show ads to people who have previously visited our site. This helps us stay top-of-mind as you browse other platforms.

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with such information, please contact us immediately so we can remove it.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via our website. Continued use after such updates implies your acceptance.

Third-Party Services

We may integrate or link to third-party content or services. These are provided "as is," and we disclaim all liability for their accuracy, legality, or performance. Use them at your own risk.

GDPR Compliance (for EEA Users)

If you reside in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) grants you specific rights over your personal data.

What is GDPR?

A comprehensive EU law that strengthens privacy rights and imposes strict rules on how organizations handle personal data—regardless of where they're based.

What is Personal Data?

Any information that identifies or could identify an individual—such as name, email, IP address, location, financial details, or even online identifiers.

Our Commitment

We process data lawfully, transparently, and only for specified purposes. We retain it no longer than necessary and support your rights to access, correct, delete, or transfer your data.

We store personal data for up to six years unless your account is deleted, after which we remove it within 60 days. All data is held with GDPR-compliant vendors.

California Privacy Rights (CCPA & CalOPPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA). These include:

  • Right to Know: Request details about the categories and specific pieces of personal information we've collected.
  • Right to Delete: Ask us to remove your personal data (subject to legal exceptions).
  • Right to Opt Out: Request that we do not sell your data (though we do not sell personal information).
  • Right to Non-Discrimination: We will not penalize you for exercising these rights.

To submit a verifiable request, please contact us. We will respond within 30 days.

For further questions about your privacy rights, feel free to reach out.